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How do I set up my email sending domain(s)?

Last Updated: Feb 05, 2018 05:14PM EST


An email sending domain will allow Ambassador to send emails from your actual domain. This ensures the highest rate of email delivery when sending automated emails from Ambassador. 


How do I set up my email sending domain(s)?


Before walking through the steps below to set up your email sending domain, you'll need the ability to add new DNS records to your DNS provider (ex. GoDaddy, CloudFlare, etc.). 

Step 1: In the navigation menu on the left, click "Settings."

Step 2: Once in the "Account" section, scroll about halfway down the page until you get to “Email Sending Domains.” Click “Connect an Email Sending Domain.”


Step 3: Next, you’ll enter your domain and click the blue “Connect Domain” button. 

Please note, if you have an existing entry at you m1._domainkey, you will need to create an email sending subdomain instead. Depending on the DNS provider, you may be able to simply add the entries rather than allocating the subdomain. We recommend creating a subdomain such as, but it can be anything that is not already in use. Do not use '"mail" or "email." 


Step 4: A few seconds after you submit, you’ll receive 3 DNS records: TXT (SPF), MX and TXT (DKIM). Keep this window open. The records shown here will need to be added within your DNS provider. 


Step 5: For each DNS record type provided in Ambassador, you will need to create a corresponding entry on your DNS that includes the Host/Name and Value. You can copy these records directly by clicking the “Copy” button next to the record. See examples below for reference.


Step 6: Once complete, go back to Ambassador where your email sending domain is located and click the arrow icon to verify the email sending domain. This will give you either a success or error message.


If there is an error, you can click on the text “Error! Click here to see what went wrong.” to view which DNS entries need to be updated. Please note, it can take up to 24 hours before the changes to your DNS have propagated. If your DNS has not propagated, you'll receive an error message when you click verify and you’ll need to check back later.


Step 7: Next, scroll up to the "Outgoing email address" box on the “Account” page and specify the default outgoing email address (ex.‚Äč Please note, your outgoing email address must be an email address that can receive mail. 

Click “Save Changes” at the bottom of the page when you’re done. 


Step 8 (Optional): If you would like to use a different email address on a campaign level, go to each of the email templates in that specific campaign and update the “From” address (ex. and “From Name” (ex. The Your Company Name Team). When complete, click “Save” at the bottom of the email. Please note, the campaign email address you use must be an email address that can receive mail. 


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